Privacy Policy

Last Updated: January 2025

Oak Pod Mix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website oakpodmix.site and use our professional visagiste services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Identification Information: Name, email address, phone number, postal address (Oak Pod Mix, Lewiston L25 2NW)
• Booking Information: Service preferences, appointment dates, special requests, and consultation details
• Payment Information: Billing details and transaction information (processed securely through third-party payment processors)
• Communication Data: Records of correspondence, feedback, and inquiries you send us
• Technical Data: IP address, browser type, device information, and website usage data collected through cookies and analytics tools

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage our makeup artistry and visagiste services
• To process bookings, appointments, and consultations for wedding makeup, photoshoot makeup, event makeup, and personal consultations
• To communicate with you about your appointments, service updates, and promotional offers
• To process payments and maintain financial records
• To improve our website functionality and user experience
• To send marketing communications (with your consent)
• To comply with legal obligations and protect our business interests
• To analyze website traffic and user behavior through Google Analytics (ID: G-P3FDMEC9SZ) and Facebook Pixel (ID: 980732047108498)

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Google Analytics to understand how visitors use our website
• Marketing Cookies: Facebook Pixel to deliver personalized advertising and measure campaign effectiveness
• Preference Cookies: To remember your settings and preferences

You can control cookie preferences through our cookie banner or your browser settings. Note that disabling certain cookies may affect website functionality.

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist with payment processing, email communications, website hosting, and analytics
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, acquisition, or sale of business assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure storage of physical and electronic records

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking and financial records are typically retained for 7 years to comply with UK tax and accounting regulations.

7. Your Rights Under UK GDPR

As a UK-based business (Company No: 66105737), we comply with UK data protection laws. You have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your personal data for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at +44 2424 981623 or via our contact page.

8. Third-Party Links

Our website may contain links to third-party websites (including social media platforms like Facebook, Twitter, Instagram, and LinkedIn). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

11. Marketing Communications

With your consent, we may send promotional emails about our services, special offers, and beauty tips. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at +44 2424 981623
• Updating your preferences through your account settings

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when the policy was last revised. We encourage you to review this policy regularly. Continued use of our website and services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Oak Pod Mix
Lewiston L25 2NW
United Kingdom
Phone: +44 2424 981623
Company Number: 66105737

For data protection inquiries, you may also contact the Information Commissioner's Office (ICO), the UK's independent regulatory authority for data protection.